mobile.de - Imprint
mobile.de GmbH
Albert-Einstein-Ring 26
14532 Kleinmachnow
Albert-Einstein-Ring 26
14532 Kleinmachnow
Phone
Private and business sellers: 0049 30 81097-601
Monday to Friday from 8:00 to 18:00
Dealers: 0049 30 81097-500
Monday to Friday from 8:00 to 18:00
County Court of Potsdam HRB 18517P
VAT Registration No. pursuant to § 27 a of the German VAT Code: DE203779911
Managing Directors: Ajay Bhatia and Katja Thieme
VAT Registration No. pursuant to § 27 a of the German VAT Code: DE203779911
Managing Directors: Ajay Bhatia and Katja Thieme
Supervisory authority for approval pursuant to § 34c para. 1 no. 2, German Industrial Code (GewO): Municipality of Kleinmachnow – Trade Licensing Office – https://www.kleinmachnow.de
Online Dispute Resolution according to Art. 14 Abs. 1 ODR Regulation: The European Commission provides an online dispute resolution (ODR) platform accessible under https://ec.europa.eu/consumers/odr. mobile.de is not willing or obligated to participate in dispute resolution proceedings before a consumer dispute resolution body (§ 36 (1) No. 1 of the German Act on Dispute Resolution in Consumer Matters (VSBG)).
Please find the Report about the effectiveness of the internal complaint-handling system in accordance with Article 11 of the REGULATION (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services here.
Mediation with commercial sellers
Please note that the mediation service provider listed herein can only handle requests to initiate mediation proceedings (i.e. requests for out-of-court dispute resolution). They cannot handle general requests.
Information about the monthly active recipients of the mobile.de platform according to Art. 24 (2) of Regulation EU 2022/2065 (Digital Services Act)
mobile.de GmbH is required by Article 24 of Regulation (EU) 2022/2065 (Digital Services Act) to publish information on the average monthly active recipients. The average number of monthly active recipients is 14.8 M*.
*Period: January 2024 - June 2024. Please note that this figure is based on data from external providers. It cannot be ruled out that the method used involves double counting of active recipients and will be replaced by another method in the future.
Central contact points in accordance with Article 11 of Regulation EU 2022/2065 (Digital Services Act)
Central Point of Contact for Member States' authorities, the European Commission and the Board according to Article 11 of the Digital Services Act (VO EU 2022/2065): dsa-authorities@team.mobile.de
- Communication possible in English and German.
- User inquiries and complaints are not processed via this contact point, or only with a delay. Therefore, we recommend that you contact our customer service team directly at service@team.mobile.de